Shipping & Returns
Shipping Policy
At Domus & Co., we are committed to processing and delivering your order quickly, securely, and transparently.
Order Processing
Orders are processed within 1–3 business days after payment has been confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Delivery Times
Delivery times vary depending on your destination and the selected shipping carrier. The estimated delivery times shown at checkout are for reference only and may be affected by factors beyond our control, such as weather conditions, carrier operations, or customs clearance.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address and the items in your order.
International Shipping
We ship to many countries worldwide. Any import duties, taxes, or other customs fees required by the destination country are the responsibility of the customer.
Questions
If you have any questions about your order or our Shipping Policy, please contact our customer support team. We’ll be happy to assist you.
Return & Exchange Policy
If you receive a damaged, defective, incorrect, or any item that requires an exchange, please contact our customer support team by email within a reasonable time after receiving your order.
To request a return or exchange, please send us:
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Your order number
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A detailed description of the issue
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Photos of the product showing the problem
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Any additional information that may help us review your request
Our team will carefully evaluate your request and provide the necessary instructions for the next steps.
Important Information
Please do not send any products back before contacting our support team and receiving approval. Unauthorized returns may not be accepted.
Items must be returned in their original condition, including packaging and accessories, when applicable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what was purchased, please contact us as soon as possible so we can review the situation and find the best solution.
Contact Us
For any questions regarding returns or exchanges, please contact our customer support team. We are always happy to help and ensure the best possible experience with Domus & Co.